Last Updated: 19 February 2024
By visiting our website or by signing up via our website, you acknowledge that you accept and consent to our privacy practices as outlined in this policy.
What Information Do We Collect?
We collect personal information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, open a support ticket or enter information on our site. Examples of personal information include name, email address, mailing address or mobile phone number. It also includes other information, such as geographic area or preferences, when any such information is linked to information that identifies a specific individual. We do not collect any personal information without your consent.
Automatically Collected Information
When you visit the website, we may automatically record certain information, including cookies, “clear gifs" or “web beacons.” This “automatically collected" information may include IP address or other device address or ID, web browser and/or device type, the web pages or sites visited just before or just after using the website. This information is gathered from all visitors. You may, however, visit our site anonymously by changing the settings in your web browser or using the Incognito mode.
How Do We Use Your Information?
We may use the information we collect from you when you visit the website, register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features in the following ways:
We use the information to operate, maintain, enhance and provide all features of the service, to provide the services and information that you request, to respond to comments and questions, and to provide support to users of the service.
We use the information to understand and analyze the usage trends and preferences of our visitors, improve the website, and develop new functionalities within the service.
We may use your email address for administrative purposes such as customer service or for promotional communication, relating to products and services offered by Bluestone and by third parties we work with. You have the ability to opt out of receiving any promotional communications.
We take measures to protect the technical information collected by our use of Google Analytics. The data collected will only be used on a need-to-know basis to resolve technical issues, administer the website and identify visitor preferences; but in this case, the data will be in non-identifiable form. We do not use any of this information to identify visitors.
We use analytics tools to collect non-personal information including standard internet log information and details of your browsing activity upon visiting our website pages. We do this to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends, and to improve our website.
Data we collect includes:
Mouse and touch activity (but no keyboard activity)
device screen size
date and time when website pages were accessed
We respect the "Do Not Track" setting of your browser. We do not knowingly or intentionally collect any personal information from minors.
Retention of Your Information
How Do We Protect Your Information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We use regular Malware Scanning.
We have implemented industry-standard security procedures and safeguards, i.e. Information Security Management System based on ISO27001 to ensure compliance with the General Data Protection Regulation (GDPR), the regulation in EU law on data protection and privacy for all individuals within the European Union (EU) and the European Economic Area (EEA).
All transactions are processed through a gateway provider and are not stored or processed on our servers. We therefore do not use vulnerability scanning and/or scanning to PCI standards. An external PCI-compliant payment gateway handles any CC transactions.
Do We Share Your Information?
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or other rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
If you receive commercial emails from us, you may unsubscribe at any time by following the instructions contained within the email or by sending an email to the address provided in the “How to Contact Us” section.
Users can also set preferences using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on.
For California Residents Only: California Online Privacy Protection Act
Because we value your privacy we have taken the necessary precautions to follow the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
All users of the Service may make any changes to their information at any time by contacting us using the contact details provided under the “Contact us”.
We honor Do Not Track signals and we do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
COPPA (Children Online Privacy Protection Act) Compliance
We do not collect any information from anyone under 16 years of age. Our website, products and services are all directed to people who are at least 16 years old or older.
Fair Information Practices Compliance
To be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
Not use false or misleading subjects or email addresses.
Identify appropriate messages as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from the desired correspondence.
We maintain all personal information as confidential in compliance with applicable laws and regulations, in particular the General Data Protection Regulation (GDPR). We respect your privacy rights. Therefore, you have the following rights:
If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “Contact us”.
In addition, if you are a resident of the European Union, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request the portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “Contact us”.
If you receive any newsletters by e-mail then you have the right to opt out of these at any time. You can exercise this right by clicking on the “unsubscribe” link in the e-mails.
You may also decline to share certain personal data with us, in which case we may not be able to provide to you some of the new features, marketing materials, or newsletters.
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