Bluestone PIM is proud to sponsor the Omnichannel Index 2026 by IMPACT Commerce and Google — one of Europe’s most comprehensive benchmarks on omnichannel commerce.
Together with IMPACT Commerce, we invite you to join us across the Nordics as we unveil the latest insights shaping the future of retail and digital commerce.
This exclusive event series will bring together industry experts, technology leaders, and executives from leading brands to discuss how companies can build seamless, connected customer journeys across channels.
The Omnichannel Index 2026 is built on more than 27,000 data points across 370+ brands and retailers in six markets.
Through extensive mystery shopping and expert analysis, real customer journeys were tested across 74 checkpoints, including:
🛒 Online shopping experiences
🏬 In-store interactions
💬 Customer service and support
📧 Email and communication flows
⚡ Website performance
🤖 The role of AI across the buying journey
The result is a unique benchmark revealing where the biggest performance gaps exist, which brands are leading the way, and what the top performers do differently.
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At these sessions across the Nordics, you will hear from industry experts and leading brands who will share practical insights and real-world experiences from the front lines of omnichannel commerce.
You will discover:
📈 Where your organisation stands compared to competitors
🔎 The biggest gaps in today’s omnichannel customer journeys
🌐 How leading brands create seamless digital and physical experiences
🤖 How AI and data are shaping the future of commerce
Expect practical insights, honest lessons, and actionable strategies you can bring back to your business.